Product return terms
The Buyer* can return the goods purchased in our online shop
in accordance with clause 19 of the Cabinet of Ministers of the Republic of
Latvia “Rules on distance contracts” within 14 days from the date of the goods
receipt.
However, the 11th part of Article 12 of the Law on the
Protection of Consumer Rights of the Republic of Latvia states: “The consumer
is responsible for reducing the value of the goods if the goods were used for
other purposes rather than to establish the nature, properties, and functioning
of the product.” Therefore, please note that during the period of exercising
the right to return the goods, the buyer is entitled to use the product to the
extent necessary to inspect the product (to the same extent as before
purchasing from a regular store). During the period of exercising the right to
return the goods, the consumer is responsible for using the goods in excess of
the purpose that is necessary for checking the goods, is incompatible with the
principle of good faith and leads to a decrease in the value, quality and
safety of the goods.
Consequently, SIA Kevinelli reserves the right to file a civil claim against the consumer in court to recover damages associated with a decrease in the cost, quality, and safety of the product, including the cases when the product is not returned in its original packaging or bears the signs of negligent use, such as scratches and similar defects. In cases when a product can only be inspected by tearing or otherwise damaging the original packaging of the product, damage to the packaging will not be considered as grounds for initiating civil action against the consumer. In this case, we ask the consumer to keep the packaging and return it with the product, as the serial number of the product is indicated on the packaging. To exercise your right to return the goods, open the packaging of this type of product as carefully as possible. All cases when the right of withdrawal cannot be exercised can be seen here. To exercise the right of withholding, please contact:
- SIA Kevinelli, Tukuma nov., Tukums, Smilšu iela 44 - 76, LV-3101, e-mail: [email protected], phone: +371 23552006
For a refund, please complete a written refusal form and
deliver it to the service provider in person or by mail. If the right to
withhold is exercised, the amount paid for the goods is returned to the
specified account no later than 14 days from the date of receipt of the
notification “On the use of the right to return the goods”. The goods must be
returned without delay and no later than 14 days after notification of the
decision to terminate the Distance Agreement. The consumer is responsible for
maintaining the quality and safety of the product during the period of use of
the right to return the goods (including keeping the packaging complete and
intact). The returned product must be complete (there must be all the
accessories originally included in the package). If the item was purchased
during a special promotion along with other additional items, the consumer must
return the complete set (i.e. all items).
* The Buyer is an individual who expresses the desire to
purchase, do a purchase or can purchase or use a product or service for
purposes not related to his economic or professional activities.