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Product return terms

Product return terms

The Buyer* can return the goods purchased in our online shop in accordance with clause 19 of the Cabinet of Ministers of the Republic of Latvia “Rules on distance contracts” within 14 days from the date of the goods receipt.

However, the 11th part of Article 12 of the Law on the Protection of Consumer Rights of the Republic of Latvia states: “The consumer is responsible for reducing the value of the goods if the goods were used for other purposes rather than to establish the nature, properties, and functioning of the product.” Therefore, please note that during the period of exercising the right to return the goods, the buyer is entitled to use the product to the extent necessary to inspect the product (to the same extent as before purchasing from a regular store). During the period of exercising the right to return the goods, the consumer is responsible for using the goods in excess of the purpose that is necessary for checking the goods, is incompatible with the principle of good faith and leads to a decrease in the value, quality and safety of the goods.

Consequently, SIA Kevinelli reserves the right to file a civil claim against the consumer in court to recover damages associated with a decrease in the cost, quality, and safety of the product, including the cases when the product is not returned in its original packaging or bears the signs of negligent use, such as scratches and similar defects. In cases when a product can only be inspected by tearing or otherwise damaging the original packaging of the product, damage to the packaging will not be considered as grounds for initiating civil action against the consumer. In this case, we ask the consumer to keep the packaging and return it with the product, as the serial number of the product is indicated on the packaging. To exercise your right to return the goods, open the packaging of this type of product as carefully as possible. All cases when the right of withdrawal cannot be exercised can be seen here. To exercise the right of withholding, please contact:

  • SIA Kevinelli, Tukuma nov., Tukums, Smilšu iela 44 - 76, LV-3101, e-mail: [email protected], phone: +371 23552006

For a refund, please complete a written refusal form and deliver it to the service provider in person or by mail. If the right to withhold is exercised, the amount paid for the goods is returned to the specified account no later than 14 days from the date of receipt of the notification “On the use of the right to return the goods”. The goods must be returned without delay and no later than 14 days after notification of the decision to terminate the Distance Agreement. The consumer is responsible for maintaining the quality and safety of the product during the period of use of the right to return the goods (including keeping the packaging complete and intact). The returned product must be complete (there must be all the accessories originally included in the package). If the item was purchased during a special promotion along with other additional items, the consumer must return the complete set (i.e. all items).

* The Buyer is an individual who expresses the desire to purchase, do a purchase or can purchase or use a product or service for purposes not related to his economic or professional activities.